Consumer Quality Initiatives (CQI) is a mental health consumer
operated research, evaluation and quality improvement organization based in Massachusetts A primary activity of CQI is to conduct personal interviews and focus groups with people with disabilities and/or their family members using semi-structured surveys and interview guides, leading to in-depth data-driven reports. CQI utilizes a Community-based Participatory Action Research framework, with an emphasis on protocols that are designed to impact policy and practice directly. CQI also consults locally and nationally on achieving significant involvement of consumers in the "change" process to promote mental health systems transformation and quality improvement.