Consumer Quality Initiatives is a mental health consumer-led research, evaluation, and quality improvement nonprofit organization in Massachusetts. Our mission is to develop opportunities for the meaningful involvement of consumers and family members in all aspects of mental health research and program evaluation.
CQI aims to study issues that are relevant to the community; initiate changes to improve the system for all; and narrow the gap between research, evaluation, and practice.
CQI conducts research and evaluation projects that utilize a Community-based Participatory Action Research approach, a collaborative method that involves all partnering organizations and consumers in the research process, and recognizes the unique strengths that each brings.
A primary activity of CQI is to conduct personal interviews and focus groups with people with disabilities and/or their family members, using semi-structured surveys and interview guides, leading to in-depth data-driven reports and an emphasis on protocols designed to impact policy and practice directly. CQI also consults locally and nationally on achieving significant involvement of consumers in the "change" process to promote mental health systems transformation and quality improvement.