Early in its establishment, CQI recognized the need for young people and parents to be involved in the planning and quality improvement of their systems of care. Activities here include:

In 2000 and 2001, CQI worked with young people to develop a survey for adolescents receiving outpatient care, and a separate one for their parents/guardians.

In 2001, CQI received a consumer seed action grant from Center for Health Care Strategies (a project of Robert Wood Johnson Foundation) to establish the Young Adult in Transition Citizenship Project.

In 2003, CQI conducted an evaluation of the Massachusetts Coordinated Family Focused Care program, interviewing a set of parents who were in the program and a set of parents who were no longer in the program.

Currently, CQI is conducting an evaluation of an innovative wraparound program in Massachusetts that serves MassHealth recipients by interviewing a set of parents who have completed the program.

CQI is also evaluating Family Stabilization Teams programs by conducting interviews with parents a period of time after they have been discharged from the program